This eLearning course was developed for property managers of an apartment complex who are struggling with resident retention. The business goal is to retain residents through proper education and communication to reduce turnovers. Property managers will learn to proactively provide appropriate communication and resources, and will respond to issues/complaints in a timely manner. Learners must pass a 5-question quiz with an 80% score or higher to complete the course. 

Tools Used: Articulate Storyline 360, Canva

Highlights: 

• Continuous scenario-based learning

• Accordion interaction

• Custom images created on Canva

• Marker interaction 

• Drag and drop interaction

• Triggers, motion paths, and avatars

• Knowledge Checks with immediate feedback 

Deliverables:

Resident Education and Communication for Property Managers Storyboard 

Resident Education and Communication for Property Managers Design Document 

Resident Meeting Components Job Aid 

Issue and Complaints Cheat Sheet 

This eLearning course was developed for new servers at the Azure Bar and Grill restaurant. It is part of a larger training program and covers customer service. By the end of this training, new servers will know how to greet and check-in with guests properly, as well as the correct times to bus items from the table. Learners must pass a 5-question quiz with an 80% score or higher to complete the course. 

Tools Used: Articulate Rise, Canva

Highlights: 

• Custom images created on Canva

• Tab interaction

• Drag and drop interaction 

• Marker interaction

• Interactive scenario

• Knowledge checks with immediate feedback

Deliverables:

New Server Training Design Document 

This quick microlearning was developed as part of a larger course on Successful Instruction for beginning yoga teachers at a studio. New teachers will learn a basic framework for developing a typical yoga flow sequence. 

Tools Used: Articulate Storyline 360, Canva

Highlights: Dial interaction. custom images 

This quick microlearning was developed as part of a larger course on Effective Leadership for business leaders within a corporation. Learners will be introduced to the essential qualities of an effective business leader. 

Tools Used: Articulate Storyline 360, Canva

Highlights: Slider interaction, custom images